Frequently Asked Questions

Everything you need to know about shopping with Claude & Co.

What is your standard shipping timeframe?

We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on the destination and customs processing.

How can I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your materials sustainably sourced?

Yes, at Claude & Co, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade factories.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or checking our 'True to Size' indicators based on customer feedback.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.